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  1. Color Street
  2. FAQs
  3. Orders & Shipping

Orders & Shipping

  • I have a defective makeup item.
  • How long does it take once a package is shipped for it to be delivered?
  • What payment methods do you accept?
  • I have a defective nail strip in my order.
  • How can I return an order?
  • Do you ship outside of the US?
  • Can I change the shipping method of my order after it’s been placed?
  • I haven't received my order.
  • How much does shipping cost?
  • What will it cost to ship my order with expedited shipping? (U.S. Only)
  • How long will it take to receive a refund credit?
  • My order is missing items.
  • I placed an order with the wrong address - can I change the address?
  • Can I cancel an order?
  • How can I add or remove items from an order I’ve placed?
  • How can I track my recent order?
  • How long does it take to process an order?
  • How do I place an order?
  • I forgot to add my BOGO item to my order. Can I have it added after my order was already submitted?

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